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Email Help

How many email accounts do you offer?
No matter what hosting account you have, we allow unlimited email addresses. The only restriction is on the storage space. You may store as much email as your hosting account allows overall.
What happens if my email account fills up?
When you create email accounts you may choose to specify a quota for each individual account. If no quota is specified, the system will allow you to store as much mail as possible while still remaining within the allowance of your hosting account.

It is wise to keep track of how much storage space your email accounts are using, as to not run the risk of a mailbox filling up and rejecting new messages. Ideally you should use software like Outlook, Thunderbird, or Entourage to manage your email and set it to be removed from the server automatically on a regular basis.
How do I set up email accounts?
Simply log in to cPanel, and under the heading that says "Email", click on the "Manage Accounts" link. From there managing accounts is very straight forward, but there are also video tutorials availabe in cPanel to help you.

You can send & receive email through cPanel just like you would through Hotmail, Yahoo Mail, etc. Simply log in to your cPanel and click on the WebMail link. You will be able to choose from RoundCube, Horde, or SquirrelMail. Please be aware that deleting messages in Webmail does not actually remove the message and clear storage space on your account until you purge your deleted items. We recommend instead of using webmail that you use an email client such as Microsoft Outlook, Microsoft Outlook Express, Microsoft Entourage, or Mozilla Thunderbird.

If you want to setup your email accounts to work with an email client, please remember you must use the email address for the username and the email-account-specific password for the password for each account, not your master account username and password. More detailed setting information is below...

For Outlook Express on a PC:
Once you have launched Outlook Express, select the "Tools" option at the top of the program, then select "Accounts" at the bottom. Click on the "Mail" tab in the dialogue box. On the right side click "Add Mail". Enter your account information and you are done.

For Outlook Express or Entourage on a MAC:
Once you have launched Outlook Express, select the "Tools" option at the top of the program, then select "Accounts" toward the bottom. Click on the "New" tab in the dialogue box. Enter your account information and you are done.

For Thunderbird on a MAC:
Once you have launched Thunderbird, select the "File" option at the top of the program, then select "New." Click on "New Mail Account." Enter your account information and you are done.

For Outlook 2003 on a PC:
Once you have launched Outlook 2003, from the top menu items, select "Tools". From the "Tools" drop down menu, select options. An "Options" dialogue box will pop-up. From the pop-up, select the "Mail" setup tab. On the "Mail Setup" screen, select "Email Accounts". An "Email Account Setup Wizard" dialogue box will pop-up. Select the "Add a new email account" radio button from the pop-up. You will then be prompted, through a few screens, to select the appropriate "Email Type" (in this case, POP3) along with your email address, username & password, incoming mail server and outgoing mail server, and port number. Incoming Port is 995 and Outgoing Port is 465.

There is also an option available, after creating the email account in cPanel, where our system will automatically configure your email client to include the new address with default settings. This service is supported for Microsoft Outlook®, Microsoft Outlook Express, and Mac Mail®.
Why do emails I'm sending come back as undeliverable when I know the address is valid?
The most common answer is that you are sending mail in a way that is causing the recipient's mail server to suspect it is SPAM. Never send emails with more than a handful of recipients in the TO field.

Another possibility is our mail server may temporarily be blocked by the recipient's mail server. Look carefully at the returned email for the reason the message is being returned. Your answer often lies in there, and there may even be a link that takes you to a page to remove the block.

The third most common reason mail is returned like this is that the recipient's mail box is full and the mail server is no longer accepting mail to that account.

Email Troubleshooting

I am trying to CREATE or EDIT mail accounts
Use your Control Panel
  1. First, visit your website's Control Panel (or cPanel for short). This is located at www.YOURWEBSITE.com/cpanel
  2. You'll need to log in. If you've forgotten your username or password, please Click Here
  3. Next, click the Email Accounts link.
  4. To create an account, fill out the fields at the top of the page. Make sure to remember or write down your password since it can not be retrieved later. (You can reset it, however.) The quota field is the maximum amount of storage space allowed for this account.
Editing an email account
  1. First, visit your website's cPanel as described above.
  2. Next, click the Email Accounts link.
  3. Near the bottom of the page is a list of all created email accounts. This page will tell you how much space each account uses, and give you some options.
  4. To change a password, you may click the "Change Password" button. Note that passwords may only be changed, not retreived. If you have set up a mail client already, you'll need to enter your new password there.
  5. To change a quota, you may click the "Change Quota" button to increase or decrease the amount of storage space available for a certain account.
  6. To access the account via webmail, you can click the "More" button and click Access Webmail.
I'm trying set up an existing account with a MAIL CLIENT
Select a Mail Client

You'll first need to select a mail client. This is a program on your computer that receives your email from the server. Common clients include Outlook, Thunderbird, Windows Live, and Apple Mail. These steps will be specifically for Thunderbird, but the settings are the same no matter which program you choose.
  1. First download and install Thunderbird, a free mail client.
  2. The first time you open it, it will ask you to create an account. You may also create accounts by going to Tools->Account Settings, and selecting "Add Mail Account" from the dropdown in the bottom left corner.
  3. The Name is a title you can give this particular account. The Email Address should be your full email address. The Password is the password for this particular email account that was created in cPanel.
  4. Next, the mail client will probably try to detect the correct settings for you. However, we'll need to modify these, so click the 'Manual Config' Button.
  5. Ensure the following settings are used:
  6. You may re-test the settings to verify they work. Then hit "Advanced Settings". Ensure the connection security and authentication settings are correct. Also make sure to uncheck "Leave messages on the server" to prevent old messages from building up.
  7. Under Outgoing Server (SMTP), select your account and click "Edit". 
  8. On this screen, ensure Connection security and the authentication methods are correct. 
  9. Click "OK" to save all of these settings
That's it! You can now try sending & receiving messages. If you experience any issues, re-check your settings.
I am receiving mail, but I cannot send mail
Check outgoing mailserver settings
  1. First, find your email client's Account Settings. Make sure the Outgoing Server is set to srv02.scaredrabbit.com.
  2. Next, make sure the outgoing port is set to 465. You can try both to see if it helps resolve the problem.
  3. Set the connection security to SSL or SSL/TLS and the authentication method to Normal Password
  4. Finally, make sure your username is set to your full email address, and that your password is correct.
Tip: Pay attention to any error messages! They may clue you in to the problem.
I can send mail, but I cannot receive mail
Check incoming mailserver settings
  1. First, find your email client's Account Settings. Make sure the Incoming Server Name is set to srv02.scaredrabbit.com.
  2. Next, make sure the incoming server port is 995
  3. Set the connection security to SSL or SSL/TLS and the authentication method to Normal Password
  4. Also make sure the account is set up as POP account (not IMAP) If you notice the account is set up as IMAP, it will likely need to be remove and set up again.
  5. Finally, make sure your username is set to your full email address, and that your password is correct.
Tip: Pay attention to any error messages! They may clue you in to the problem.
I cannot send, and I cannot receive mail.
Check the basics

It can happen to the best of us! Does your computer have a solid internet connection? If you're in a network situation, could there be any network settings or firewalls that could be blocking communications from your email program?

Check mail settings
  1. First, find your email client's Account Settings. Make sure the Incoming and Outgoing Server Names are set to srv02.scaredrabbit.com
  2. Next, make sure the incoming port is 995, and outgoing is 465
  3. Set the connection security to SSL or SSL/TLS and the authentication method to Normal Password
  4. Also make sure the account is set up as POP account (not IMAP) If you notice the account is set up as IMAP, it will likely need to be remove and set up again.
  5. Finally, make sure your username is set to your full email address, and that your password is correct.
When I send an email, it gets returned to me.
Check the returned message for clues

Often, the returned message will tell you why it was returned. Common reasons are:
  1. No such user- We're all human! Sometimes email addresses get typed incorrectly.
  2. User is over quota- This message means the person you are sending to is exceeding their hosting storage space. There is nothing you can do about this besides letting them know via another means of communication.
  3. Message size exceeds maximum- Trying to send that 400MB attachment, weren't you? Unfortunately, most email applications max out somewhere around 10MB.
  4. Server blacklisted- Although you manage your own hosting account, there are other users who have their accounts on the same server. Unfortunately, if one of them sends a bunch of spam, the entire server can become 'blacklisted'. To correct the problem, there's usually a link in the returned email that you can use to notify the neccessary people that you are not, in fact, a spammer. Once you've done this, the block is usually removed within a day or two.
  5. Detected as Spam- Assuming the above issue isn't the problem, some companies have very strict filters in place to prevent fraudulent emails from getting to their employees. If it seems that only one business is having trouble receiving your emails, you may need to call them and request that they specifically allow emails from you.
I'm having problems setting up email on ANDROID phone or device.
Android Devices
  1. Navigate to your default email application and open it. Select "Other"
  2. Input your full email address and password in the fields
  3. Select a "POP3" account
  4. Ensure that the incoming server is srv02.scaredrabbit.com and the port number is 995. SSL must be enabled as well.
  5. Ensure that the outgoing server is srv02.scaredrabbit.com and the port number is 465. SSL must be enabled here also.
  6. Input your full email address and password on this page as well and make sure that "authentication" is checked.
  7. Hit "Next" to complete the setup.

I'm having problems setting up email on APPLE phone or device.
iOS Devices
  1. Navigate to Settings > Mail, Contacts, Calendars > Add Account. The select "Add Mail Account."
  2. Select "Other" from this list.
  3. Input your full email address and password.
  4. Select "POP" at the top. Ensure that the Host Name on both the incoming server and outgoing server is srv02.scaredrabbit.com. Also be sure to input your email address and password on both incoming and outgoing server settings if this has not been autofilled for you.
  5. On this screen, verify that all information requested is present and correct. This includes the server names and all instances of your email address and password (this should all be filled in for you.)
  6. Click on "Advanced"
  7. Make sure that "Use SSL" is selected. Authentication should be set to "password" and the port number should be set to 995
  8. Go back to the previous screen
  9. From here, select "SMTP" under the "Outgoing Mail Server" heading
  10. Select srv02.scaredrabbit.com under the "Primary Server" heading. If any other servers are listed under "Other SMTP Servers," turn them off.
  11. Ensure that the host name is srv02.scaredrabbit.com and input your full email address and password if they are not already filled in for you. Make sure that "Use SSL" is selected. Authentication should be set to "password" and the port number should be set to 465 
  12. Click Done at the top. This may take a few minutes to verify.

My hosting account is running out of space due to emails.
Make sure messages are removed from the server

When a friend sends you an email, it first arrives on the server where your hosting account is located. This takes up some of your storage space. Then, when you check your email on your computer, a copy of the message is sent from the server to your computer.

At this point, your email client can either delete the original message from the server, or leave it there. Leaving it there will take up a little bit of storage space. Over time, this can build up to the point where you run out of space. 

The best solution is to open your email client's Account Settings, and find a setting called "Leave Messages On Server" or something similar. Make sure this feature is disabled so that messages are not left on the server after they've been downloaded.

Note: Without leaving messages on the server, emails can only be downloaded once.